ph3About Mercier Consultancy Group /h3pMercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world‑class organisations across a wide range of high‑growth industries. With a strong track record of placing thousands of professionals in rewarding careers throughout Europe, we are recognised for our commitment to candidate success, transparency, and premium service standards. At Mercier Consultancy Group, we don’t just find you a job — we help you build a career you are truly proud of. /ph3Job Overview /h3pMercier Consultancy Group is actively seeking a motivated and client‑focused Italian Speaking Customer Agent For Fintech to join a dynamic, forward‑thinking team based on‑site in Athens, Greece. This is a standout opportunity for Italian‑speaking professionals who are passionate about financial technology and eager to grow their career within the rapidly evolving FinTech sector. If you are searching for Italian‑speaking jobs that combine professional development, a competitive rewards package, and the excitement of working in one of Europe’s most vibrant cities, this Italian Speaking Customer Agent For Fintech position in Greece is the perfect fit for you. /ph3Key Responsibilities /h3ulliDeliver professional, high-quality customer support to Italian-speaking clients via phone, email, and live chat within a fast-paced FinTech environment. /liliAssist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services. /liliInvestigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution-oriented manner, ensuring full customer satisfaction. /liliGuide users through digital financial tools, mobile banking features, and e-payment solutions, providing clear and accurate information at every interaction. /liliAccurately document all customer interactions, case notes,



and outcomes within the company’s CRM system in compliance with FinTech industry standards and data protection regulations. /liliCollaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases. /liliStay continuously informed about the company’s evolving suite of FinTech products, platform updates, and industry regulations to deliver expert-level customer guidance. /liliIdentify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development. /li /ulh3Why Choose Greece? /h3pImagine finishing work and heading to a beach with crystal‑clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries. /ppFrom vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world‑renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle. /ppIf you’re looking for more than just a job, this is your chance to start a new adventure in one of Europe’s most beautiful countries. /pulliNative or fluent Italian language proficiency, both spoken and written,



is essential for this role — all customer interactions will be conducted in Italian. /liliA valid EU passport or the legal right to work and reside within the European Union (mandatory requirement). /liliA genuine interest in or prior experience within the FinTech, banking, digital payments, or financial services industry is highly advantageous. /liliDemonstrated experience in customer service, customer support, or a client‑facing role, preferably within a technology or financial services environment. /liliStrong written and verbal communication skills with the ability to explain complex FinTech concepts clearly and confidently to customers of all technical backgrounds. /liliExcellent problem‑solving abilities, a high level of attention to detail, and the ability to multitask effectively within a deadline‑driven environment. /liliProficiency in English at a working level is required for internal communication and training purposes. /liliCompetitive Monthly Salary reflective of your skills, experience, and the demands of the FinTech industry. /liliMonthly Performance Premio rewarding your dedication, results, and commitment to outstanding customer service. /lili2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security beyond standard market offerings. /liliFully Paid Relocation Package including return flight to Athens, airport transfer, and hotel accommodation to ensure a smooth and stress‑free move to Greece. /liliFully Paid Professional Training tailored specifically to the FinTech industry, equipping you with the knowledge and tools needed to excel from day one. /liliComprehensive Health Insurance coverage for your peace of mind throughout your employment. /liliA structured career development pathway within a globally recognised organisation committed to your long‑term professional growth. /liliA collaborative, inclusive, and multicultural team environment where your contributions are genuinely valued. /li /ul /p #J-18808-Ljbffr

📌 Italian Speaking Customer Agent For Fintech - Work In Athens, Greece (Catania)
🏢 Mercier Consultancy
📍 Catania