We are looking for experienced EUC / Deskside Support Engineers with strong hands‑on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting .
Tutti i potenziali candidati sono incoraggiati a leggere l'intera descrizione del lavoro prima di candidarsi.
• 3–4+ years of experience in IT Service Management / EUC / Deskside Support
• Strong hands‑on experience in Desktop / End User Computing support
• Knowledge of infrastructure components and desktop hardware
- Polycom
- Cisco
- StarLeaf
- Microsoft Teams Rooms
- Touch panels
- Monitors
- Experience with remote support tools such as RDP, iDRAC, iLO and related tools
- Printer troubleshooting and file restoration experience
- Experience managing Antivirus, Windows patches, feature packs and endpoint updates
- Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
- Knowledge of ITSM tools and processes
- Experience working in a Managed Service environment
- Strong understanding of ITIL Service Management processes
- Good stakeholder management and customer service skills
- Excellent English communication and analytical skills
• Laptop stock and inventory xysqume management
• Asset tracking and maintaining accurate records in ITSM platforms
• Software installation and deployment
• Profile archiving and space reclamation
• Coordination with Facilities teams for non-network devices
• Troubleshooting end-user devices and infrastructure-related issues
• Supporting regional IT operations and ensuring SLA adherence
📌 Backfill IT Support Engineer (Romano di Lombardia)
🏢 TECEZE
📍 Romano di Lombardia
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