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- Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
- Good technical knowledge of Windows operating system (Windows 10 and 11)
- Knowledge on Microsoft Office 2016 (Office 365)
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Ability to perform remote troubleshooting and provide clear instructions
- Experience in Handling Windows Imaging Project
- Experience in software development, processes, and methods
- Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
- Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
- Ability to organize workload for effective implementation.
- Ability to interact effectively at all levels with sensitivity to cultural diversity
- Ability to adapt new product support as organization evolves.
- Knowledge on SCCM and Intune administration
- Knowledge on mass OS deployments
- Experienced in maintaining multiple OS image and hardware models
- Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
- Knowledge of PXE and DHCP functionality
Soft Skills:
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- Strong interpersonal skills
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Able to handle unforeseen situations
- Excellent problem-solving and multitasking skills
- High level of acceptance
- Can drive value and its methodology
- Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs. xysqume
- Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
- Experience in the management of multi-discipline teams in distributed locations
- Demonstrable results in a business customer facing role, with a track record of delivering
Responsibilities
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- Bulk refreshes (smarthands GLOPAS)
- Refresh PC support with individual user
- Management of existing Recycle cages at Customer sites
- Management of any existing Loaner lockers at Customer sites
- Coordination for Laptop provisioning to New starters
- Laptop configuration for New starters
- Assist with Problems - driver updates/patching/firmware
- BTO requirements
- Asset management
- Coordinate Asset repair and Break-fix with equipment provider
- Couriers/packaging utilizing Customer's on-site courier/packaging service
- Communicate designated points of contact at each site from Facility Management
- Coordinate goods receipt with on-site Facility Management
- Coordination and getting on-site assistance from Facility Management
- Desk setup/maintenance (In Country or FM)
- Hardware Troubleshooting (Mobile / Tablet)
- Software Troubleshooting (Mobile / Tablet)
- Issue handling
- Coordinate Ordering with Equipment/Service Provider
- Coordinate Returns with Equipment/Service Provider
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📌 Desktop Engineer (Milano)
🏢 Iron Systems
📍 Milano
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