DescriptionDiscover OneOcean:Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.Product Offering: Covering five proven product areas
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- learning, fleet operations, compliance, voyage planning and performance management
- supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.Application Deadline:20 August 2026Department:RevenueLocation:ItalyDescriptionDiscover OneOcean:OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.At the heart of OneOcean is a portfolio unlike any other in maritime.
A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.Our Mission: Our mission is clear.
In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition.




Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.Why Join OneOcean Crew?Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.Product Offering: Covering five proven product areas
- learning, fleet operations, compliance, voyage planning and performance management
- supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.Navigating the position: Customer Success ManagerThe Customer Success Manager is responsible for owning the post-sale customer lifecycle, ensuring customers achieve measurable value from onboarding through renewal and expansion. xysqume
The role focuses on adoption, value realization, customer health, and retention readiness,



working in close partnership with Account Management for commercial outcomes.Key Responsibilities:Onboarding & ActivationOwn customer onboarding from handover to go-liveDefine success criteria and customer objectivesEnsure structured enablement and onboarding plansValidate early adoption and engagementWorking with Professional Services in supporting and delivering the scope of the customer needsAdoption & Value RealisationDevelop customer success plans aligned to outcomesDrive product adoption through training and engagementTrack usage and value delivery milestonesRun regular business and operational reviewsCustomer Health & RetentionMonitor health scores and risk indicatorsIdentify and mitigate churn risks proactivelyEnsure customers are renewal-ready through value demonstrationCoordinate issue resolution and escalationsRelationship ManagementAct as primary post-sale contactBuild multi-level stakeholder relationshipsLead executive business reviewsAdvocate customer needs internallyGrowth & Expansion SupportIdentify upsell and cross-sell opportunitiesPartner with Account Managers on expansion strategyProvide data and insights to support commercial discussionsSkills, Knowledge, and Experience Required:Experience in Customer Success or B2B SaaSStrong stakeholder and relationship management skillsExperience driving product adoption and engagementAnalytical mindset with ability to interpret usage dataExperience with CRM and CS tools (Salesforce, Gainsight etc.)
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📌 Customer Success Manager (Roma)
🏢 Ocean Technologies Group
📍 Roma