Descrizione del lavoro

What you’ll do…

- Represent management during the night and be responsible for the smoothing running of the hotel.
- Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
- Deal with the in-house guests accounting and ensure the accuracy of guest billing.
- Operationally manage the hotel during the night to ensure guests are well cared for.
- Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
- Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum.
- Lead your night team by example,



keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
- Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediate.
- Be responsible for closing of the day and prepare and verify reception reports.
- Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
- Ensure the safety of guests overnight whilst they are tucked up asleep.

📌 Night Manager (Firenze)
🏢 The Hoxton
📍 Firenze