John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.

JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.

We invite applications from suitably qualified individuals for the post of JIRA Cloud Administrator. The selected candidate will report to the Project Manager.

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The JIRA Cloud Administrator will be responsible for:

- Administering and managing Jira Cloud and Jira Service Management (JSM) projects, including configuration of workflows, issue types, screens, permissions, and Kanban/Scrum boards.

- Managing user access, roles, and group permissions across Jira and Confluence environments.

- Configuring SLA-driven workflows, automation rules, notifications, and escalation mechanisms while monitoring SLA compliance.

- Establishing CAB approval workflows in Jira aligned with basic ITIL practices.

- Managing Confluence spaces, templates, permissions, and ensuring documentation standards across teams.





- Creating dashboards and reports using JQL and tools such as Power BI to support business insights.

- Supporting system integrations, troubleshooting Jira-related issues within defined SLA timelines, and ensuring system stability.

- Maintaining best practices, documentation, and identifying opportunities for process improvements and automation.

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The ideal candidate should possess:

- Strong hands-on experience in Jira Cloud Administration and Jira Service Management (JSM).

- Expertise in workflow configuration, SLA setup, automation, and ticket management.

- Experience working with Agile methodologies including Kanban and Scrum frameworks.

- Hands-on experience in managing Confluence spaces and documentation practices.

- Strong knowledge of JQL, reporting, and dashboard creation (Power BI or similar tools).

- Understanding of Agile and basic ITIL practices within enterprise environments.

- Strong problem-solving, communication, and stakeholder collaboration skills.

- Familiarity with Jira add-ons such as ScriptRunner, basic API/integration knowledge, SSO/SAML, and scripting (Python/JavaScript) will be an added advantage.

If you’re up for the challenge, please send your resume to [email protected] Click on the advert to apply. Please state the position you’re interested in the subject line of your email.

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