Guide the Local Shop Logistic Support team in the daily activities and support them in the exceptions management and in the supplier issues resolution
- Perform analysis on performances and process monitoring activities for a cluster of countries
- Manage service support for the assigned countries
- Manage supplier performances and collaborate with them to assure flowless communication and prompt problem solving
- Team up with account payable team, supply chain and IT team to assure Procure to Pay processes are efficient as well as accurate (claims, return management, etc.)
- Contribute to improve the Purchasing processes and support performance excellence journey
- Recommend improvement actions based on the continuous analysis of KPIs, both internally and with suppliers
- Contribute to Roll-out Amplifon Supply Chain transformation in the different Country Organization **What you'll need**:



- Bachelor's degree in supply chain management, operations, logistics or engineering
- 3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support
- Continuous improvement oriented
- Very good knowledge of MS Office in particular Excel
- Customer oriented approach, able to problem solve and support resolution
- Ability to work well through cross-functional activities and responsibilities and to drive them
- Very good team player
- Excellent communication and analytical skills
- Fluent in English and in Italian, other languages (i.e. French, Spanish) are appreciated
- Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, et.)

📌 Shop Logistic Support Specialist (Milano)
🏢 Amplifon Group
📍 Milano