Milano 0-2.5 Years Italy **No. of Positions** 1 **Job Description (Posting).** Key Responsibilities:

Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels.

Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise.

Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.

Deliver hands-on support at the site for all IT-related needs, acting as the crucial hands and feet for on-site assistance.

Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies.

Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities.
**Qualification** B-Tech **Employee Group** Business Line FT **City** Milano **Entity** INFRA **Auto req ID** 1508682BR **Expected Date of Closure** 19-Dec-2024 **Reporting Manager Designation** SENIOR MANAGER **Skill (Primary)** DWP-FSS-Desk Side Services

📌 Analyst (Milano)
🏢 Hcl Technologies
📍 Milano