Position Summary Role and Responsibilities
- Manage CRM and loyalty campaigns setup and send out;
- Coordinate agencies in charge of assets development and delivery;
- Find the correct target audience or segment for each communication;
- Support product Divisions and the eStore Teams to plan their communications on CRM owned channels;
- Spread a customer view and knowledge within the other functions, providing insights and data evidence of a correct CRM strategy. Skills and Qualifications
- At least 3 years’ experience in similar roles within a CRM or loyalty team or in a specialized agency
- BSc/MSc in Marketing or Media & Communication
- Excellent communication and project management skills (verbal, written and presentational)
- Fluent in English language




- Knowledge of CRM platforms
- Knowledge of segmentation rules and approaches
- Knowledge of loyalty program logic and processes
- Multitasking attitude, organizing and prioritizing skills, ability to work under pressure in a though and dynamic context
- Ability to team working, flexibility and ability to adapt in a very fast changing enviroment We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

📌 CRM & Loyalty Specialist (Outsourced) (Milano)
🏢 Samsung Electronics
📍 Milano