**Job Purpose?**
- As the client’s Account Director, this role will create long-term, trusting relationships with our key customer and to oversee all activities related to the sourcing, management and reporting of all categories identified within the scope of services for LINK.?
- To oversee, manage and take ownership of the relationship centrally and in key markets delivering a range of promotional item / gift projects for the clients. These will show best in class innovation, creativity and project delivery for our customer. ?
- Ensure we are seen as the preferred partner for all POS, promotional and print materials **Key Administrative Responsibilities**?
- Ensure invoicing in timely manner?
- Monitor, manage and track client Region Age Debt **Key Direct Responsibilities?**
- Oversee all transactions to ensure they are managed, controlled, checked and delivered to the highest standards ?
- Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.?
- Ensure customer service is a priority. Identify and resolve all issues?
- Support MI reporting and QBR’s?
- Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team. ?




- Maintaining and updating database of local suppliers and managing the relationships?
- Oversee the team and ensure they process all orders and invoices ?
- Work with the team and produce accurate customer quotations and ensure quality samples and artwork for proposals. ?
- Manage SLA’s and KPI’s set and ensure that there is regular communication regarding order status to all departments to ensure timely delivery of orders. ?
- Provide innovation as it pertains to your clients. ?
- Constantly seek growth outside of contractual areas ?
- Team leadership, management and succession planning ? **Soft Skills Required:?**
- Client Relationship Management?
- Problem-Solving?
- Adaptability? **Hard Skills Required:?**
- Budget Management?
- Local Market Knowledge?
- Data Analysis and Reporting? **Admin / Commercial Ratio:?** 50% Commercial : 50% Admin Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.

📌 Account Director (Milano)
🏢 Link Worldwide
📍 Milano