Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We are looking for a Customer Service Manager to develop the Customer Service team to meet present and future customer requirements. The position reports to the Head of Customer Service. Main responsibilities- Take an active part to implement current Wilhelmsen Ships Service (WSS) strategies in Local CS- To manage the day-to-day activities of the Local CS team, ensure Local CS has the required capacity- To administrate the provision of professional support and advise to customers on the complete customer offer- To administrate business growth and commercial mindset in Local CS- Be part of the Sales Activity planning, provide input to Sales and take active part of the Local CS contribution- Be an active member of the Sales team for the respective account portfolio- Develop and maintain a performance-based culture and an environment for efficient work processes through implementation of best practices, streamlined processes and usage of appropriate IT tools etc- To recruit and manage staff according to company values and strategy direction- Responsible for performance assessment, coaching, training and development of Local CS- Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way What we are looking for




- Bachelor or similar degree in business related studies or at least 5 years of relevant work experience
- Good knowledge and experience from the marine industry
- Good team leadership skills with an ability to encourage high levels of performance & personal development
- Good negotiating and conflict resolution skills
- Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organization
- Excellent verbal communication and presentation skills with the ability to communicate on all levels
- Results oriented and ability to set targets and to monitor and drive performance of the team
- Fluent in English and French - both in writing and speaking . Knowledge of Spanish will be a plus What We Offer This role provides a challenging opportunity to join a global team with exciting possibilities for personal and professional development. You’ll enhance your interpersonal skills through collaboration with colleagues from various cultures, areas, and business units. What else we offer
- Hybrid working arrangement (3 days in office/2 days remote)
- Tempo pieno job
- Office in Genoa Campi
- Meal ticket
- International company culture Sounds Interesting? Do upload your CV complete with your expected salary and notice period. Application Deadline: 30.06.2025 Wilhelmsen group is committed to equal employment opportunity. We celebrate our differences and encourage people of all backgrounds, ethnicity, genders and beliefs to apply. WSS

📌 Customer Service Manager Southern Europe and North West Africa (Genova)
🏢 Wilhelmsen
📍 Genova