As our next **Implementation and Delivery Manager**, you will play a key role in supporting **Agilent CrossLab**customers **across Italy**by delivering tailored **Laboratory Productivity Services**solutions. You’ll collaborate closely with pre-sales and sales teams to design and implement balanced delivery models, ensuring our offerings fully address market needs and customer expectations. Your main tasks will include: - Supporting the sales cycle and leading the design and delivery of complex, integrated enterprise contract solutions for external customers.
- Developing and implementing standardized, scalable processes and tools designed for consistent deployment across the organization, enabling efficient onboarding of new enterprise service site
- Defining the overall program and project framework, including planning, budgeting, organizational structure, scheduling, and resource allocation
- Translating business goals into structured implementation plans and overseeing their execution—managing timelines, resources, budgets, dependencies, risks, and key milestones to ensure successful delivery
- Coordinating and assure project execution including time, schedule, budgets and risk management.
- Identifying potential growth and business opportunities with the local sales team
- Taking ownership for enhancing customer partnerships to ensure exceptional service and long-term retention at assigned sites.
- Managing project documentation, and records, reporting regularly to both customer and internal stakeholders, and coordinating with subcontractors to ensure timely, high-quality delivery. This role requires **regular travel**to customer sites across **Italy,**with occasional trips to other locations as needed. **Qualifications**:



We are looking for a motivated individual with the following background: - Ideally, with a University Degree
- **Significant experience in Project/Program Management with asset management solutions or similar**: - **Asset Management experience in the biotechnology/life science**industry would be **an advantage**: - **Full proficiency in Italian and English**. Any proficiency in another European language would be a plus
- Experience with any Project Management Software would be an advantage On a personal level, you have an **analytical approach**and you **enjoy solving complex problem**to ensure customer satisfaction. You also have **excellent interpersonal - communication skills**to get along with internal and external partners, at different levels. We offer: - Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
- A position within an international organization with exciting opportunities **We will make sure you get all the training and development opportunities you need to become the best in your field!** **Additional Details** This job has a tempo pieno weekly schedule. It includes the option to work remotely. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. **Travel Required**:35% of the Time **Shift**:Day **Duration**:No End Date **Job Function**:Services & Support

📌 Implementation and Delivery Manager - Laboratory Productivity Services (Milano)
🏢 Agilent Technologies
📍 Milano