Piano di Sorrento, Italy Onsite Fixed term Tempo pieno 40 136224 We are seeking digital experienced and helpful individuals like you to join our diverse team of **Quotations & Operations Agent** in **Italy (Sorrento)**. You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation. So if you have got the right to work in **Italy** and speak Italian and English, keep on reading! **ABOUT OUR OFFER**: - A job at TUI offers more than your basic salary which already starts at 25.000€ gross per year.
- 1 - 2 days off/week.
- 40 working hours/week.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise. **ABOUT THE JOB**: - Quoting and booking requests from our FIT, tailor-made, and Group clients.
- Create the proposal for the clients(where we don’t have anything on the shelves) and follow up on it.
- Try to increase our conversation ratio and margins.
- Proactive communication with B2B team/Supply to ensure the best proposal.
- Filter requests following organization guidelines.




- Oversees and manages hotel and land service reservations for groups and individuals
- Ensure last minute operational changes and/or reservations
- Ensure all reservations are managed in detail and suppliers receive them on time
- Load correctly all reservations in the system
- Send all needed documents (final details and vouchers) to the clients
- Send the proforma invoice to the clients in advance when pre-payment is required
- Monitor pre-payments both of clients and suppliers
- Solve daily operational issues
- Assist clients when on the spot through the emergency line
- Re-check all reservations day by day
- Monitor booking positions for groups and send weekly updates to the hotels **ABOUT YOU**: - Excellent communication skills, both verbal and written in English and Italian is required. Other European languages would be advantageous.
- Great organizational skills and ability to work in a fast-paced environment.
- Experience in the leisure and Italian tourism industry.
- Able to work in a flexible manner (including different shifts Monday-Sunday)
- Able to solve problems independently and embrace our digital culture.
- Easily adapt to working changes and quickly learn new skills
- A collaborative and great team player
- Ability to prioritize in day-by-day workload From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

📌 Quotations & Operations Agent (Piano di Sorrento)
🏢 Tui Group
📍 Piano di Sorrento