This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Supervisor based in Italy.
This is a remote operations leadership role focused on scaling and maintaining a high-performing distributed workforce. You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution. Your focus will include workforce planning, attendance, quality assurance, coaching, onboarding, and operational administration. You will help grow the operation toward a target of 100 active agents while maintaining consistent performance and reliability. The role suits a hands-on operational leader who is comfortable managing people, monitoring performance, and addressing issues quickly. Strong organization, accountability, and attention to detail will be essential to keeping the operation running smoothly as it expands.
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Accountabilities




Work closely with the Operations Manager to execute daily operational priorities and ensure activities remain aligned with broader business objectives.
Manage and maintain an accurate roster of active agents, applying established policies to identify inactive agents and coordinate timely replacements.
Monitor agent attendance and schedules to ensure team members consistently complete their required 8-hour daily shifts.
Conduct daily test calls and quality checks to verify that agents meet established quality standards and operational expectations.
Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance concerns arise.
Support workforce growth and capacity planning with the objective of building and maintaining a team of up to 100 active agents.
Manage onboarding and compliance activities by reviewing required documentation, communicating status updates, and maintaining organized records.
Calculate, prepare, and submit the operation’s monthly minutes-based invoice accurately and on ti

📌 Operations Supervisor (Italia)
🏢 Jobgether
📍 Italia