Job Description: Field Engineer – End User Devices & Hands and Feet Support
Key Responsibilities
• End-User Device Support
• Provide on-site support for desktops, laptops, printers, mobile devices, and
other peripherals.
• Perform hardware diagnostics, repairs, upgrades, and installations.
• Troubleshoot and resolve software-related issues, including operating
systems, applications, and patches.
• Configure and provision end-user devices based on organizational
standards.
• Hands and Feet Support
• Act as the on-site technical resource for remote IT teams, assisting with
physical tasks such as hardware replacements, cable management, and
device installations.
• Perform basic network troubleshooting and assist in resolving connectivity
issues.
• Support server room activities, including racking and stacking equipment,
cable patching, and hardware inspections.
• Incident and Request Management
• Respond promptly to service requests and incidents raised by end users or IT
teams.
• Document and escalate unresolved issues to higher-level support teams.




• Ensure timely resolution of issues within defined SLAs.
• Inventory and Asset Management
• Maintain accurate records of IT assets, including end-user devices and
peripherals.
• Assist in tracking and managing inventory levels for spare parts and
equipment.
Required Skills and Qualifications
• Proven experience in providing on-site support for end-user devices and IT
hardware.
• Strong knowledge of Windows, macOS, and mobile operating systems.
• Hands-on experience with hardware diagnostics, repairs, and installations.
• Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi
troubleshooting.
• Familiarity with IT service management tools and ticketing systems.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
Preferred Skills (Good-to-Have)
• Certifications such as CompTIA A+, ITIL Foundation, or equivalent.
• Experience with Active Directory, Offic

📌 End User Support Specialist (Milano)
🏢 GlobalXperts Technology
📍 Milano