Role Type : IT Support / Digital & TechnologyPay Band: 4 HLocation: BulgariaContract - Fixed Term Contract (1 +1 year)Salary Range - 2,485/ Monthly grossReports to: Regional IT Manager (D&T;) and/or Local IT ManagerClosing Date: 23rd August at 11:59 PM / 9:59 PM UK TimeRole PurposeWe are looking for an experienced and customer-focused IT Support Officer / ICT Coordinator to provide IT support to British Council colleagues across one or more sites in Bulgaria.You will play a key role in ensuring that IT services are reliable, secure and fit for business needs, while meeting British Council technology standards and agreed Service Level Agreements (SLAs). Working as part of the Digital & Technology team, you will support users, maintain IT infrastructure and hardware, manage incidents and assets, and work closely with our Global Service Desk, regional teams and external suppliers.This is a hands-on role that will require strong technical troubleshooting skills,



excellent customer service and the ability to manage a varied workload independently.About UsThe British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.We work with more than 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year, we reach millions of people face-to-face and online, creating opportunities, building connections and engendering trust.As part of our Digital & Technology team, you will contribute to delivering technology services that enable our colleagues to work effectively and support the British Council’s global operations.About the RoleThe IT Support Officer / ICT Coordinator is a member of the Digital & Technology team and reports to the Regional IT Manager and/or Country Operations Manager.You will work closely with the Global Service Desk, Regional IT Managers, Engagement Leads,

📌 IT Coordinator (Emilia-Romagna)
🏢 British Council
📍 Emilia-Romagna