ph3MAIN RESPONSIBILITIES /h3 ul liServe as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests. /li liWelcome and manage all walk-in guests efficiently and professionally. /li liSupport the Supervisors and Managers with administrative tasks as required. /li liRun operational reports and promptly communicate any discrepancies to relevant departments. /li liStay up to date with expected arrivals and departures to ensure seamless guest experiences. /li liMaintain positive guest and colleague interactions, fostering a collaborative work environment. /li liBuild and maintain strong guest relationships to enhance their stay. /li liCollaborate effectively with other departments in the spirit of teamwork. /li liPrepare daily, weekly, and monthly reports, including storage control reports. /li liUphold and promote Armani’s values and culture characteristics. /li liEnsure punctuality and adherence to hotel service standards at all times. /li liHandle guest inquiries both in person and over the phone with professionalism. /li liRespond appropriately to emergencies and follow hotel safety procedures. /li liManage incoming and outgoing calls, including local, national, and international calls.



/li liProcess guest payments and maintain accurate cash handling procedures. /li liStay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests. /li /ul h3REQUISITI /h3 ul liStrong knowledge of Front Office operations, with a proactive approach to problem‑solving. /li liExcellent work ethic and people‑management skills, with a keen eye for detail. /li liPrevious experience in a 5‑star hotel or a related field is preferred. /li liMinimum of 1‑year experience in a similar role. /li liProficiency in Opera PMS is mandatory. /li liFluency in English and Italian; additional languages are an advantage. /li liStrong knowledge of Milan’s attractions, events, and cultural scene. /li /ul h3ALTRI INFORMAZIONI /h3 ul liEmployment Type: Full‑Time /li liLocation: Milan, Italy /li liLanguages Required: Italian, English (additional languages are a plus) /li liContract Duration: 6 months /li liBenefits: /li liMeals provided in the staff restaurant /li liUniform and laundry service /li liExclusive discounts at Armani stores /li liAccess to corporate benefits via the company app /li /ul pApplicants must have legal authorization to work in Europe. /p /p #J-18808-Ljbffr

📌 Front Office Agent (Turbigo)
🏢 Armani Hotel Milano
📍 Turbigo