Key Responsibilities

- Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.

- Deliver after-sales technical support

, troubleshooting installation, commissioning, communication, software and product-related issues.

- Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.

- Support new product launches, technical training, webinars, workshops and customer events in the Italian market.

- Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D; teams.

- Support local product testing and validation

, including firmware, software, compatibility and system integration testing.

- Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.

- Work closely with Sales, Product, Service and R&D; teams to ensure timely resolution of customer and product issues.

Requirements





- Bachelor's degree or above in

Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.

- Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.

- Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.

- Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.

- Strong troubleshooting and problem-solving skills.

- Comfortable communicating directly with installers, distributors, EPCs and professional customers.

- Strong customer-service mindset and ability to manage technical issues independently.

- Good communication and cross-functional collaboration skills.

- Willingness to travel within Italy and occasionally within Europe.

- Fluent Italian and good English skills are required. Chinese is preferred.

📌 Technical Support Engineer (Italia)
🏢 SAJ Electric
📍 Italia