Office based 4 days a week in Fortinet's Rome (or Milan) office

Need to be an Italian/English speaker - business level

Key Responsibilities:

- Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
- Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Participate in customer conference calls or face to face customer meetings
- Produce service reports to summarize service activity and performance for key stakeholders
- Report Software/Hardware related issues to R&D; department and assure follow-up

Skills and Attributes Requirements:





- Good understanding of data networking protocols, specifically TCP/IP, routing and switching
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
- Strong troubleshooting and problem solving skills
- Face to face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills
- Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:

- Minimum of 6 years of experience in a technical support/post-sales role
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
- Fortinet certification FCP, FCSS, FCX a distinct advantage or similar

📌 Technical Account Manager (Roma)
🏢 Fortinet
📍 Roma