ppbAdditional Informationbr/br/ /bbJob Number /b br/br/bJob Category /b Loss Prevention Securitybr/br/bLocation /b Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy, 187VIEW ON MAPbr/br/bSchedule /b Full Timebr/br/bLocated Remotely? /b Nbr/br/bPosition Type /b Managementbr/br/bPay Range: /b RAL 37.000 – 43.000 eurobr/br/bJob Summarybr/br/ /bThe Westin Excelsior Rome is currently looking for a Security Manager – Loss Prevention.br/br/Reporting directly to the General Manager, the Security Manager manages the daily functions of the security/loss prevention department and focuses on ensuring guest and associate satisfaction while achieving the operating budget and maximizing the financial performance of the department.br/br/The role will be responsible for the protection and safety of property assets, employees, guests and property, accident and fire prevention and response.br/br/bThe impact you’ll make /bbr/br/Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry. Your dedication to safety and loss prevention operations provides the guest the same sense of security as they feel in their own home.br/br/bCORE ACTIVITIES /bbr/br/bManaging Security/Loss Prevention Operations /bbr/br/ /pulliAssists the Chief Engineer in administering fire prevention programs and emergency preparedness. /liliFollow proper key control guidelines in loss prevention and in the property. /liliConducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. /liliDevelops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. /liliDevelops and implements emergency procedures. /liliComply with applicable federal, state and local law and safety regulations and implement’s local authority requirements /liliDevelop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. /liliIncorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. /liliMaintains required reports and documentation regarding patrols of property and parking areas. /liliFollow Duty of Care process for the protection of guests and associates. /liliFollows up on all unusual activities in and around the property that would impair the wellbeing of guests and associates. /liliHandles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. /liliImplements action plans to monitor and control risk. /liliOversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial follow up) for all guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. /liliOversees and guides the efforts of the Accident Prevention Committee. /liliOversees first aid program for guests and associates. /liliOversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. /liliConducts investigation of all losses of property assets and refers to proper management for disposition. /liliRecommends follow-up action for security breaches. /liliDeploys security staff to effectively monitor and protect property assets. /liliComply with all Corporate Security safety and security management guidelines and procedures. /liliCompletes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. /liliRecognize success across areas of responsibility. /liliIdentifies and makes recommendations for minimizing physical hazards and unsafe work practices. /liliProvides means for obtaining necessary medical attention on a timely basis. /liliConducts hourly employee performance appraisals according to Standard Operating Procedures. /liliIdentifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. /liliComplete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /liliMaintain first aid and CPR certifications required for Security officers.br/br/ /li /ulbLeading Security/Loss Prevention Teams /bbr/br/ulliCommunicates the importance of safety procedures, detailing procedure codes,



ensuring associate understanding of safety codes, monitoring processes and procedures related to safety. /liliEmphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. /liliEncourages and builds mutual trust, respect, and cooperation among team members. /liliIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /liliProvides an open door policy. /liliProvides guidance and direction to subordinates, including setting performance standards and monitoring performance. /liliProvides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. /liliServes as a role model to demonstrate appropriate behaviors. /liliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /liliAttends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers. /liliCelebrates successes by publicly recognizing the contributions of team members. /liliSolicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.br/br/ /li /ulbEnsuring Exceptional Customer Service /bbr/br/ulliMeet quality standards and customer expectations on a daily basis. /liliIdentifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. /liliInspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. /liliProvides services that are above and beyond for customer satisfaction and retention. /liliDisplays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. /liliEmpowers employees to provide excellent customer service. /liliIncorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.br/br/ /li /ulbConducting Human Resources Activities /bbr/br/ulliEnforces brand Standard Operating Procedures through documentation efforts. /liliTrain all associates on the four parts of OSHA. /liliTrain all new hires on loss prevention policies and procedures. /liliEstablishes a training program to routinely train the loss prevention department and other property departments on topics related to safety and security. /liliOversees all investigations for incidents related to both guests and associates. /liliTrains officers to ensure that they report and document all safety hazards and improper lighting to the appropriate departments through the property work order system. /liliAssists in minimizing cost of accident claims through aggressive claims management. /liliBrings issues to the attention of Human Resources as necessary. /liliStrives to improve service performance. /liliAdminister property policies fairly and consistently.br/br/ /li /ulbAdditional Responsibilitiesbr/br/ /bulliAnalyzes information and evaluating results to choose the best solution and solve problems. /liliDevelops liaison with local law enforcement and emergency services. /liliInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. /liliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /liliProvides guidance in setting health and safety policies and standardsbr/br/ /li /ulbWhat we are looking for: /bbr/br/The ideal candidate has a passion for security and loss prevention activities with a strong interest in rooms operations too.br/br/bExperiencebr/br/ /bulli2 - 4 years’ experience in the security/loss prevention within the hospitality industry /liliBackground in luxury hospitality operations /liliFluency in English and Italian is mandatorybr/br/ /li /ulbMANAGEMENT COMPETENCIES /bbr/br/bLeadership /bbr/br/ulliProfessional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values. /liliProblem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. /liliAdaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.br/br/ /li /ulbManaging Execution /bbr/br/ulliDriving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required /liliBuilding and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.br/br/ /li /ulbBuilding Relationships /bbr/br/ulliCoworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. /liliCustomer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve. /liliFostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.br/br/ /li /ulbGenerating Talent and Organizational Capability /bbr/br/ulliTalent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.br/br/ /li /ulbLearning and Applying Personal Expertise /bbr/br/ulliTechnical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges /liulliEmergency Response - Knowledge of fire safety (e.g., location of fire exits, location of fire safety equipment, and fire emergency plans), knowledge of emergency procedures related to situations such as floods, severe weather, bomb threats, robberies, and natural disasters. /liliInvestigations/Reports - The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with insurance companies on the claims process. /li /ululliSecurity/Loss Prevention - Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations.br/ /li /ul /ulemAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.br/br/ /emNoi di Westin ci impegniamo a offrire agli ospiti le condizioni per ritrovare il controllo e migliorare il benessere nei momenti di maggiore bisogno durante i loro viaggi, assicurando che possano sentirsi al meglio. Per realizzare la mission del brand, ovvero di diventare il marchio del wellness di punta nel settore dell'accoglienza, abbiamo bisogno di collaboratori che dimostrano passione e impegno per dare vita alla programmazione unica del brand. Vogliamo che i nostri dipendenti abbraccino le pratiche di benessere sia all'interno che all'esterno della proprietà. Se hai entusiasmo, voglia di essere in attività e ti prendi cura con orgoglio del tuo benessere, oltre ad avere uno spirito ottimista e avventuroso, allora sei la scelta ideale per Westin. bScegli /b un atmosfera dove puoi svolgere al meglio il tuo lavoro, biniziare /b il tuo percorso verso i tuoi obiettivi, bentrare a far parte /b di un fantastico team globale e bdiventare /b la versione migliore di te. /p #J-18808-Ljbffr

📌 Mgr-Security I (Roma)
🏢 Westin Hotels & Resorts
📍 Roma