The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform
This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations
The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems
In the 'Agentic Era,' the Marketing & Commerce CSM serves as a Strategic Partner who is truly 'at home' in the digital-first world
You speak the customer's language-fluently discussing ROAS, conversion funnels, and omnichannel orchestration-while navigating industry-specific challenges like peak-season scaling and privacy shifts
Your primary impact comes from your ability to translate complex business goals into a seamless customer journey across Marketing & Commerce




You act as a domain authority who understands that technology only succeeds when it is grounded in a deep understanding of the customer's business challenges and market trends
Customer Accountability and Value Alignment
Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks
Use internal resources to increase effectiveness and rely on m

📌 Customer Success Manager (Napoli)
🏢 Salesforce
📍 Napoli