Partner Organization is seeking a Helpdesk Manager to establish and lead a unified Tier 1 support function for a global user community. The role combines people leadership with operational ownership, ensuring consistent, high‐quality service delivery from a remote, distributed team.
You will recruit and develop a small team, set clear process standards, and collaborate with Engineering and Product to improve support and feedback loops.
📌 Remote Global Tier 1 Helpdesk Lead (Part-Time) (Roma)
🏢 Altro
📍 Roma