Description

TELUS Digital Bulgaria is looking for Customer Service Specialists

_ Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate._

Get the job you will enjoy We're seeking passionate and dedicated Customer Service Specialists to deliver exceptional support with Italian to our players worldwide.

Start with us in July and unlock a weekend getaway credit after 6 months. Beach, Spa resort or mountains—the choice is yours

We Offer:
- Relocation support with a €1,500 relocation package to help cover transportation, initial rent, and assistance in finding long-term accommodation
- Fully paid training and onboarding program
- Stable job and attractive career development opportunities
- Competitive salary package
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Continuous learning and development opportunities
- Employee referral bonuses
- Flexible work arrangements and team-building activities

A typical day:
- Take care of customer inquiries




- Troubleshoot and resolve player issues with professionalism and empathy
- Provide technical and account support to ensure optimal player experience
- Document issues and feedback to help improve our services
- Collaborate with team members and other departments to enhance our support processes
- Maintain high customer satisfaction standards and first-contact resolution rates

If you have:
- Fluency in Italian and English:
- Strong communication skills, both written and verbal
- Gaming experience and understanding of gaming communities
- Excellent problem-solving abilities and patience
- Customer service experience (gaming industry preferred but not required)
- Ability to work in a fast-paced, deadline-driven environment
- Player empathy and commitment to customer satisfaction
- Flexibility to work shifts including weekends (if applicable)

About Company:TELUS Digital is the customer experience transfor

📌 Gaming Customer Service Support with Italian (Italia)
🏢 TELUS Digital
📍 Italia