DEADLINE FOR APPLICATIONS

29 August 2026-23:59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Information and Knowledge Management Officer UNIT/DIVISION: Private Partnerships (PSP) Org. Unit 50015246

DUTY STATION: Rome, HQ

CONTRACT TYPE: Short-Term, Regular Consultant

DURATION: 2 months and 10 days

ORGANIZATIONAL CONTEXT The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency working to create a world with zero hunger. WFP and its partners believe that no child should go to bed hungry and that individual and collective wellbeing can only be achieved if all children, women and men get the nutritious food they need to lead healthy, dignified lives. Each year, WFP assists 90 million people in 83 countries.

Every day, some 5,600 WFP-chartered trucks are on the road, 92 planes are in the air and 20 ships are at sea. These numbers speak to WFP’s unparalleled reputation as an emergency responder, one that is often the first on the scene in the most difficult environments. WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long-term development programmes aimed at boosting food security, local economies, education, employment and gender equality.

While hunger and malnutrition are the world’s largest solvable issues, the needs are still immense and growing. 821 million people in the world suffer from chronic hunger.

WFP’s Private Partnerships Division (PSP) works with WFP units, offices and friend organizations around the world to engage in high-impact partnerships and fundraising activities with companies, foundations, non-governmental organizations and individuals. PSP aims to harness the transformational power of the private sector by mobilizing funding and technical assistance and developing innovative solutions to help WFP fulfill its mission.

PURPOSE OF THE ASSIGNMENT

We are looking for a passionate individual to join the Individual Fundraising team of PSP,



which provides key support functions such as communications, contracting, information and knowledge management (IKM) to partnership managers around the world to support the establishment and stewardship of strategic partnerships with the private sector. This is an exciting opportunity for a service-oriented expert in information management and customer relationship management (CRM) system administration. The post requires a strong knowledge of information systems and knowledge management tools and related processes to help develop and operate a modern and robust IKM environment that enables PSP and WFP’s partnership officers to access and exchange information across divisions and countries in an effective, secure and timely manner and help mobilize the resources needed by WFP to deliver crucial assistance to people in need.

The post is based in Rome, Italy, where WFP is headquartered, and will be reporting to IG Tech & Ops Lead when appointed and interim Head of International Individual Giving.

ACCOUNTABILITIES / RESPONSIBILITIES

- Support the Individual Fundraising team’s efforts in developing and implementing a sustainable, secure and scalable IKM environment that meets the needs of WFP staff actively engaging the private sector.
- Foster/Enable the digital transformation of PSP internal processes, by translating requirements into recommended enhancement and valuable solutions driven by business process analyses and human-centered design methodologies, ensuring sustainable implementation of digital tools.
- Provide support in driving the adoption of digital solutions with dedicated end-users trainings and practical support to improve the digital maturity of the division.
- Help users in exploiting key information systems (e.g., Salesforce, SharePoint, Teams). Guarantee first-level support for incidents and service requests related to these tools and systems, escalating to second-level support (Information and Knowledge Manager) and third-level support (IT) when needed.
- Improve and manage two-way information flows between PSP and WFP’s Technical units, Country Offices and Regional Bureaux, by notably organizing regular knowledge sharing sessions in coordination with relevant PSP Teams.
- Work and collaborate with diverse groups of internal cross-functional teams.
- Help nurture a data-driven culture within the division, ensuring proper set-up of information system, and a common approach to data governance and acquisition.
- Support staff in understanding basic concepts related to information classification (taxonomy) and data quality

QUALIFICATIONS AND EXPERIENCE REQUIRED

Education

University degree in Information Management and Research, Computer Sciences, Business Administration, Marketing, Communications or other related fields.

Work history

At least 3 years of professional experience in information and knowledge management, managing digital transformation related initiatives, delivering trainings and providing customer support.

Experience working in an intercultural environment, United Nations environment and/or technological company is a plus.

Hard skills

Basic knowledge of CRM system administration, user management and service support is a must.

Basic administrator-level knowledge over Salesforce, with an ability to perform quality assurance of new releases and flows in Salesforce, is a plus.

Basic administrator-level knowledge over SharePoint would also be a plus.

Basic knowledge of Scrum, Agile, BPM and HCD methodologies. Experience in emergency contexts of UN or NGOs would be an asset.

Advanced knowledge of the MS Office suite.





Ability to write clear and concise procedural documentation.

Advanced knowledge in the areas of data analysis and management highly desirable.

Soft skills

Service-oriented spirit and strong interpersonal skills.

Highly organized with exceptional planning and problem solving skills

Comfortable working under pressure and in a fast-paced environment.

Work effectively in a multi-cultural environment and international organization

Understanding or appreciation for working in a large, complex, hierarchical, decentralised and geographically dispersed organisation

Uses tact and courtesy to give and receive information with a variety of individuals (people oriented)

Motivated team spirit and contributed to an inclusive and sound working environment (team player)

Highly adaptable to change and comfortable dealing with ambiguity, stress and competing demands with grace and humor

Language(s)

Outstanding command of spoken and written English.

Intermediate knowledge of another official UN language would be a plus (Arabic, Chinese, French, Russian, Spanish).

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

📌 Information and Knowledge Management Officer (Roma)
🏢 World Food Programme
📍 Roma