Field Services Coordinator – Italian & French Markets

Location:
Europe – ideally Italy / France

Office:
Ferrara, Italy – hybrid, typically 2 days per week where practical

Languages:
Fluent Italian, French and English required

Employment type
: Contract (12 months)

Role Overview

We are looking for a highly organised and customer-focused
Field Services Coordinator
to support field service operations across the Italian and French markets.

You will take ownership of installation and service work orders, coordinating customers, technicians, installation partners and internal teams to ensure installations, maintenance and hardware replacements are completed efficiently and professionally.

This role is ideal for someone with experience in
field service coordination, automotive, telematics, fleet management, vehicle technology, logistics or technical customer support
.

Key Responsibilities
- Coordinate installations, maintenance and replacement activities across the Italian and French markets.
- Manage work orders from creation through to completion.




- Review installation requirements, equipment, quantities and accessories including cameras, harnesses and hardware.
- Coordinate technicians, installation partners, customers and internal teams.
- Guide customers through the installation process and provide clear next steps.
- Manage multiple service requests, customers and external partners simultaneously.
- Troubleshoot basic technical and installation-related queries.
- Read and interpret installation manuals and technical documentation.
- Track service performance, SLAs and operational KPIs.
- Maintain accurate records within service management systems.
- Work closely with Logistics, Customer Support, Sales, Safety, Training and Customer Success teams.
- Escalate more complex technical issues when required.
- Identify opportunities to improve processes and service efficiency.
- Ensure compliance with local regulations, health & safety requirements and company proc

📌 Field Services Coordinator (Ferrara)
🏢 Infinity Staff Global
📍 Ferrara