Job Description: Field Engineer – End User Devices & Hands and Feet Support

Key Responsibilities

• End-User Device Support

• Provide on-site support for desktops, laptops, printers, mobile devices, and

other peripherals.

• Perform hardware diagnostics, repairs, upgrades, and installations.

• Troubleshoot and resolve software-related issues, including operating

systems, applications, and patches.

• Configure and provision end-user devices based on organizational

standards.

• Hands and Feet Support

• Act as the on-site technical resource for remote IT teams, assisting with

physical tasks such as hardware replacements, cable management, and

device installations.

• Perform basic network troubleshooting and assist in resolving connectivity

issues.

• Support server room activities, including racking and stacking equipment,

cable patching, and hardware inspections.

• Incident and Request Management

• Respond promptly to service requests and incidents raised by end users or IT

teams.

• Document and escalate unresolved issues to higher-level support teams.





• Ensure timely resolution of issues within defined SLAs.

• Inventory and Asset Management

• Maintain accurate records of IT assets, including end-user devices and

peripherals.

• Assist in tracking and managing inventory levels for spare parts and

equipment.

Required Skills and Qualifications

• Proven experience in providing on-site support for end-user devices and IT

hardware.

• Strong knowledge of Windows, macOS, and mobile operating systems.

• Hands-on experience with hardware diagnostics, repairs, and installations.

• Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi

troubleshooting.

• Familiarity with IT service management tools and ticketing systems.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

Preferred Skills (Good-to-Have)

• Certifications such as CompTIA A+, ITIL Foundation, or equivalent.

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📌 End User Support Specialist (Milano)
🏢 GlobalXperts Technology
📍 Milano