ProductLife Group is looking for a
Medical Information Officer- French and Dutch Speaker
to join its MI Department.

Responsibilities
- Respond to requests for information (medical, pharmaceutical, consumer) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the medium of reception
- Detect cases of vigilance, transfer them to the 2nd line, or document them after adequate training and demonstrated experience, with the support of a PIM, as required by the client
- Proceed to the recording of the cases to be handled on paper and/or computer, in French and Dutch.
- Restore managed calls in the ad hoc tool
- Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person




- Carry out quality control of certain telephone call reports according to the decision tree in force
- Receive, file, and acknowledge receipt of documents sent by client laboratories
- Maintain the IT sub-units up to date
- Carry out the reporting of files to the client laboratories, if necessary
- Participate in the telephone permanence (according to the days and hours determined)
- Participate in the drafting of procedures, operating methods and agreements directly related to his/her activity

Profile
- Diploma in Sciences/ Degree/ Master 1 or 2
- Languages: French and Dutch (FLUENT)
- Excel / Word
- Similar experience would be preferred

📌 Medical Information Officer- Italian Speaker (Italia)
🏢 Productlife Group
📍 Italia