Key Responsibilities
- Provide
pre-sales technical support
to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
- Deliver
after-sales technical support
, troubleshooting installation, commissioning, communication, software and product-related issues.
- Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
- Support
new product launches, technical training, webinars, workshops and customer events
in the Italian market.
- Collect and communicate
customer requirements, market feedback and recurring technical issues
to Product and R&D; teams.
- Support
local product testing and validation
, including firmware, software, compatibility and system integration testing.
- Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
- Work closely with Sales, Product, Service and R&D; teams to ensure timely resolution of customer and product issues.

Requirements




- Bachelor's degree or above in
Electrical Engineering, Electronics, Renewable Energy, Automation
or a related technical field.
- Relevant experience in
solar PV, inverter, battery energy storage or renewable energy systems
is highly preferred.
- Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
- Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
- Strong troubleshooting and problem-solving skills.
- Comfortable communicating directly with installers, distributors, EPCs and professional customers.
- Strong customer-service mindset and ability to manage technical issues independently.
- Good communication and cross-functional collaboration skills.
- Willingness to travel within Italy and occasionally within Europe.
- Fluent Italian and good English skills
are required. Chinese is preferred.

📌 Technical Support Engineer (Italia)
🏢 SAJ Electric
📍 Italia