Reception
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Discover some of the benefits we offer:
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations.
Maintain accurate guest profiles, ensuring compliance with data regulations.
Handle front desk administrative tasks, including billing and credit card processing.
Communicate important information to front desk management.
Continuously improve skills and contribute to front desk best practices.




Support the Revenue team by maximizing upselling and cross-selling.
Handle internal and external guest phone requests when necessary.
Act as a hotel ambassador, upholding service standards at all times.
CUSTOMER EXPERIENCE:
Personalize guest experiences by anticipating and exceeding expectations.
Handle customer incidents and elevate unresolved issues.
Support the hotel’s Sensory Architecture and promote its services, events, and experiences.
University degree or vocational training in Tourism, Hospitality, or similar.
Languages: Advanced English; a third language is a plus.
Experience: At least 1 year in customer service.
Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.
CONTRACT:
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an op

📌 Front Office Agent Appartenente alle Categorie Protette (Italia)
🏢 Melia Hotels International S.A.(Meliá)
📍 Italia