The Company

KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We strive to offer an incredible variety of products, textures & colours, a multi-sensorial experience enhanced by innovative technology, yet always at an affordable price. Based in Italy and true to its DNA, KIKO MILANO combines trustworthy quality, creativity and stunning aesthetics.

Your role at KIKO MILANO

We are looking for a Global Customer Experience & Insights Intern to join KIKO MILANO's Global Customer Experience & Insights Team, reporting to the Global Customer Experience & Insights Coordinator .

Such talent will support the implementation and activation of KIKO MILANO's Global Voice of Customer and Customer Satisfaction Program, contributing to the collection, analysis and transformation of customer feedback into actionable insights and continuous improvement initiatives across markets and customer touchpoints.

In particular, you will:

- Support the implementation and rollout of the Voice of Customer and Customer Satisfaction Program across markets and customer touchpoints.
- Support platform setup, testing activities, user acceptance testing and data quality checks, contributing to integration activities where required.
- Contribute to pilot initiatives and Proof of Concept activities through setup, monitoring, analysis and reporting.
- Maintain project documentation, monitor timelines and support follow-up activities with internal stakeholders and external partners.
- Support the development and activation of Close the Loop processes, workflows, guidelines and training materials across relevant customer journeys.
- Contribute to monitoring program adoption, effectiveness and improvement opportunities.
- Support day-to-day Trustpilot activities, including review monitoring, reporting and coordination with teams responsible for customer responses.
- Collect and consolidate feedback from surveys, reviews,



Customer Care interactions and other customer feedback channels.
- Analyze qualitative and quantitative customer feedback to identify recurring themes, pain points and improvement opportunities.
- Support the preparation of dashboards, reports and presentations related to customer satisfaction and customer experience performance.
- Contribute to the creation and maintenance of customer insight repositories and feedback-to-action backlogs.
- Support the documentation and monitoring of action plans derived from customer feedback.

What you will need to succeed

- Bachelor's or Master's Degree in Business, Marketing, Economics, Data Analytics, Market Research or related fields.
- Strong interest in Customer Experience, Voice of Customer, Customer Insights and data analysis.
- Good analytical skills with the ability to interpret quantitative and qualitative information.
- Good knowledge of Microsoft Office tools, particularly Excel and PowerPoint.
- Professional proficiency in English, both written and spoken.
- Strong organizational skills with the ability to manage priorities and meet deadlines.

We would love if you had

- Previous academic or project experience in Customer Experience, Customer Insights, Market Research, Digital or Data Analytics.
- Strong communication and collaboration skills.
- Proactive attitude, intellectual curiosity and willingness to learn.
- Strong attention to detail and problem-solving mindset.
- Motivation to work in a cross-functional and international environment.
- Familiarity with survey platforms, data visualization tools or customer feedback analysis.
- Interest in the Beauty, Retail or FMCG industries.

Internship allowance of €800 gross per month. KIKO is committed to promoting Equal Opportunities and fostering the inclusion of people with disabilities within the organization. All open positions at KIKO are also addressed to candidates belonging to protected categories under Law 68/99. Personal data will be processed exclusively for recruitment purposes. Please refer to our Candidate Privacy Notice for further information.

📌 Global Customer Experience & Insights Intern (Milano)
🏢 KIKO MILANO
📍 Milano