Mandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d'Ampezzo, in the heart of the UNESCO-listed Dolomites. Scheduled to open in Winter 2026, the resort will mark the debut of Mandarin Oriental in one of Italy's most renowned mountain destinations, combining the legendary heritage of the Cristallo with Mandarin Oriental's exceptional service, refined design, and award-winning hospitality.

The resort will feature elegantly appointed rooms and suites, exceptional dining experiences, a world-class Spa & Wellness Centre, and curated year-round experiences designed for discerning international travellers seeking the finest alpine luxury.

Joining the pre-opening team offers a unique opportunity to help shape one of Europe's most anticipated luxury hotel openings, contributing to the creation of an extraordinary guest experience from day one.

About The Role Based at Mandarin Oriental Cristallo, Cortina , the Food &

- Beverage Manager plays a key role in the successful pre-opening and ongoing operation of the resort's Food &
- Beverage division. The Food &
- Beverage Manager supports the leadership and day-to-day management of all Food &
- Beverage operations, ensuring exceptional guest experiences, operational excellence and strong financial performance across the resort's restaurants, bars, in-room dining and events operations.

During the pre-opening phase, the role will contribute to the establishment of all Food & Beverage operations, recruitment and development of the team, implementation of Mandarin Oriental service standards and procedures, and the overall operational readiness of the division for a successful resort opening.

As a Food & Beverage Manager, you will be responsible for the following duties:

Pre-Opening Responsibilities

- Support the planning and execution of all departmental pre-opening activities.
- Support the setup and operational readiness of restaurants, bars, in-room dining and events operations prior to opening.
- Assist in recruiting, onboarding, training and developing the Food & Beverage team in accordance with Mandarin Oriental standards.
- Implement departmental policies, Standard Operating Procedures, service sequences and luxury service standards.
- Support the development and implementation of outlet concepts, menus,



beverage programmes and guest experiences in collaboration with Culinary and the relevant outlet leaders.
- Coordinate the preparation of operating equipment, supplies, inventories and other departmental opening requirements.
- Participate in tastings, training programmes, mock services and operational trials to ensure opening readiness.
- Collaborate closely with Culinary, Stewarding, Purchasing, Finance, People & Culture, Engineering and IT throughout the pre-opening phase.
- Support the establishment of departmental reporting, cost control, scheduling and performance management processes.

Operational Responsibilities
- Oversee the daily operation of all Food & Beverage outlets, ensuring consistency, efficiency and exceptional service.
- Maintain a strong operational presence across the outlets and ensure Mandarin Oriental service standards are consistently delivered.
- Lead, motivate, coach and develop Food & Beverage managers, supervisors and colleagues, fostering a culture of excellence, teamwork and accountability.
- Ensure guests receive highly personalised, intuitive and engaging service throughout their dining experience.
- Monitor guest satisfaction and feedback, proactively addressing service issues and identifying opportunities to exceed guest expectations.
- Work closely with the Executive Chef and culinary leadership team to ensure seamless coordination between front-of-house and kitchen operations.
- Support outlet managers in maintaining effective staffing levels, scheduling and colleague productivity according to business requirements.
- Monitor revenues, payroll, operating expenses and departmental productivity in line with budget and forecast objectives.
- Identify and implement revenue-generating opportunities through upselling, promotions, events and enhanced guest experiences.
- Support the preparation of departmental budgets, forecasts, operational reports and performance analysis.
- Monitor Food & Beverage costs and support initiatives to improve profitability without compromising quality or guest experience.
- Ensure compliance with food safety, hygiene, licensing,



health & safety and all applicable local regulations.
- Ensure departmental operating equipment, furniture and assets are properly maintained and controlled.
- Coordinate closely with Rooms, Sales & Marketing, Events, Spa and other departments to deliver seamless resort-wide guest experiences.
- Support the planning and execution of VIP experiences, private events, special promotions and high-profile functions.
- Ensure action points arising from daily briefings, operational meetings and guest feedback are implemented effectively.
- Ensure continuity of leadership and smooth operations across the Food & Beverage division when required.
- Perform any other reasonable duties consistent with the responsibilities and operational requirements of the role.

Requirements

- Degree or diploma in Hospitality Management, Food & Beverage Management or a related discipline is preferred.
- Minimum 5 years' experience in Food & Beverage operations, including previous management experience within a luxury five-star hotel, resort or internationally recognised hospitality environment.
- Previous experience as a Food & Beverage Manager, Assistant Food & Beverage Manager or in a comparable operational leadership position is highly desirable.
- Previous luxury hotel pre-opening experience is considered a strong advantage.
- Strong operational knowledge of restaurants, bars, in-room dining and events or banqueting operations.
- Excellent understanding of luxury service standards and the ability to translate them into memorable guest experiences.
- Strong leadership, coaching and people development skills with experience managing multicultural teams.
- Solid financial acumen with experience in budgeting, forecasting, payroll management, cost control and revenue optimisation.
- Good understanding of food safety, hygiene, HACCP and applicable regulatory requirements.
- Excellent organisational and problem-solving skills with the ability to manage multiple operational priorities.
- Strong attention to detail and ability to perform effectively in a fast-paced luxury hospitality environment.
- Excellent interpersonal and communication skills.
- Passion for Food & Beverage, innovation and delivering exceptional guest experiences.
- Fluent English and Italian; additional languages are considered an advantage.

nsidered an advantage.

📌 Food & Beverage Manager (Cortina d'Ampezzo)
🏢 Mandarin Oriental
📍 Cortina d'Ampezzo