: Field Engineer – End User Devices & Hands and Feet Support

Key Responsibilities

- End-User Device Support
- Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals.
- Perform hardware diagnostics, repairs, upgrades, and installations.
- Troubleshoot and resolve software-related issues, including operating systems, applications, and patches.
- Configure and provision end-user devices based on organizational standards.
- Hands and Feet Support
- Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations.
- Perform basic network troubleshooting and assist in resolving connectivity issues.
- Support server room activities, including racking and stacking equipment,

cable patching, and hardware inspections.
- Incident and Request Management
- Respond promptly to service requests and incidents raised by end users or IT teams.
- Document and escalate unresolved issues to higher-level support teams.
- Ensure timely resolution of issues within defined SLAs.
- Inventory and Asset Management
- Maintain accurate records of IT assets, including end-user devices and peripherals.




- Assist in tracking and managing inventory levels for spare parts and equipment.

Required Skills and Qualifications

- Proven experience in providing on-site support for end-user devices and IT hardware.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Hands-on experience with hardware diagnostics, repairs, and installations.
- Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi troubleshooting.
- Familiarity with IT service management tools and ticketing systems.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.

Preferred Skills (Good-to-Have)
- Certifications such as CompTIA A+, ITIL Foundation, or equivalent.
- Experience with Active Directory, Office 365, and remote support tools.
- Knowledge of server hardware and basic data center operations.
- Familiarity with imaging and deployment tools (e.g., SCCM, MDT).
- Experience in working in multi-site environments.

Work Environment

- Requires travel to various locations to provide on-site support.
- Ability to lift and move IT equipment as needed.
- Availability for on-call support and flexible working hours

📌 End User Support Specialist (Milano)
🏢 GlobalXperts Technology
📍 Milano