First-level support: management of L1 assistance for all Group Legal Entities, with constant alignment with colleagues in the involved locations.
Direct operational support.
Coordination of external support: operational supervision, alignment, shadowing, and training activities.
management of cross‑functional projects such as printers, badges, and IT registry.
Management of IT equipment orders.
Updating and maintenance of the inventory (over 800 leased PCs).
Management of more than 200 mobile devices (phones, SIM cards, etc.).
Documentation activities (company inventory, non-conformity management, SOP updates).
Evolution and improvement of the ticketing platform.
Improvement of response times and methods for ticket management.
Analysis of alert emails and support on IP telephony systems.
Preparation and configuration of client devices (new laptops, workstations, replacements).
First-level support for clients and printers.
Organizational and control activities (Disaster Recovery checks, Antivirus Console monitoring, Backup systems supervision).




Basic system administration knowledge, especially in Windows environments.
Knowledge of networks, PCs (Windows and Linux), and VMware.
Good command of the English language.
Flexibility and dynamism.
Preferably 4–5 years of experience in the role.
Benefits
Company benefits: Flexible working hours, lavoro da remoto options, and meal vouchers.
Continuous training through our e-learning platform.
Events and social activities such as music, art, special guests, sports teams, and other team activities.
The company offers onboarding with training and a salary package aligned with the role.
Antares Vision Group promotes equal opportunities and values diversity, creating an inclusive environment where every individual can express their full potential. The selection is open to candidates of all genders (Laws 903/77–125/91) and to individuals belonging to protected categories (Law 68/99).
We recognize, appreciate, and respect every individu

📌 427030 - IT HELP DESK TEAM LEADER (Italia)
🏢 Adents
📍 Italia