Role Overview
As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.
Key Responsibilities
Promote the company services by visiting clients’ premises;
Assist merchants with verification and activation processes;
Monitor and analyze portfolio performance;
Provide in-person support and consultation for existing customers;
Engage in both system-scheduled and self-initiated activities;
Ensure new merchants in the assigned portfolio complete registration;
Support existing merchants in maintaining active usage;
Escalate issues by opening cases for problems beyond their resolution scope;
Present product features and benefits to clients in a compelling manner;
Travel to meet clients and attend industry events.
Requirements
~2+ years of experience in business development within a fast-paced environment preferably a financial services institution;




~ Understanding of financial products / services features and advantages;
~ Experience in working with Customer Relationship Management (CRM) systems;
~ Outstanding negotiation skills;
~ Strong organizational and diary management skills;
~ Resiliency and the ability to handle objections;
~ The ability to deal with a diverse client base;
~ Computer literacy & tech mindset;
~ Fluent in English and Italian.

Benefits
Permanent contract via an Employer of Record (EOR).
An attractive performance-based premio (linked to individual targets and boosted by collective goals).
A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
The opportunity to work at an international fintech company with strong cultural diversity.

📌 Client relationship representative (Italia)
🏢 Viva.com
📍 Italia