Experteer Overview As Head of After Sales, you will lead the strategic and operational delivery of automated and integrated after‐sales services. You'll shape the regional after‐sales strategy, coordinate networked maintenance and field service, and collaborate with brands, suppliers and HQ to improve profitability and customer value. This role combines strategic planning with hands‐on execution to elevate service quality and readiness across the commercial pipeline. You will drive modernization, value‐added services, and growth opportunities while aligning with the Group's vision. Benefits Integrate after‐sales services into commercial proposals to maximize customer value Develop and coordinate a regional service network (maintenance and field service) Manage service escalations and uphold high service quality standards Collaborate with brands, suppliers, and HQ to optimize solutions and profitability Define and drive After‐Sales strategy aligned with corporate goals and market trends Develop modernization, upgrades,



and value‐added service offerings Support brands in positioning and executing After‐Sales offerings Identify growth opportunities (upsell, cross‐sell) to increase service revenue Implement service performance tracking and reporting systems Ensure service readiness (training, spare parts, tools) in line with the sales pipeline Responsibilities 5+ years' experience in intralogistics, warehouse automation, mobile automation or comparable industry Proven leadership in project‐led, solutions‐based sales environments Strong background in the after‐sales business Excellent negotiation skills and customer‐centric mindset Strong analytical and project management capability Degree‐level education in engineering, economics or equivalent industry experience Fluency in Italian and English Willingness to travel nationally and internationally for 50% of the time Qualifications Professional development paths International environment Competitive compensation and benef

📌 Head of after sales (Italia)
🏢 Experteer Italy
📍 Italia