On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa).
Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager.
Job Description:
Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives.
Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He/she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed. He/she will receive advanced training by HQ and participate in punctual seminars.
Missions Description:




- Stock Management & Logistics:
• Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.
• As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification.
• Organize inventory management (weekly cycle counts and annual inventory).
- Process/Internal Control:
• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).
• Be responsible for staff training on policy & process.
- Care Services (Repairs & Returns):
• Supervise all after-sales requests: monitor client corresp

📌 RETAIL - Operation Manager (Italia)
🏢 Retail Search
📍 Italia