Position Overview
Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy This role supports active‑duty military members and their families by providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). This requisition is for future openings.
Responsibilities
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via the Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for events such as in/out processing, maternity, and pre‑separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI)



information into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed.
- Compliance & Confidentiality: Comply with HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete required training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and perform other duties as assigned.

Qualifications
- Education: Bachelor’s degree in a related field OR Associate’s degree in a related field PLUS 4 years of specialized experience OR major certification in a related field PLUS 4 years of specialized experience OR high school diploma PLUS 8 years of specialized experience.
- U.S. Citizenship SOFA/Command‑Sponsored status; must have a Missione Visa, Soggiorno permit, and be eligible to obtain and maintain ADP IT III clear

📌 TRICARE Beneficiary Services Representative (Italia)
🏢 Leidos
📍 Italia