About the role
As a Customer Success Manager (Europe-wide) at Witboost, you will own the post-sale customer journey — from installation and onboarding to production readiness and ongoing adoption.
Witboost is a deep, architecture-aware platform that adapts to each customer's data ecosystem. To unlock its full potential, customers vantaggi from a dedicated guide who walks them through setup, configuration, and best practices — ensuring they get to production quickly and confidently.
Your north-star metric is Time to First User — the time between contract signature and the first end-user operating in production. Everything you do is oriented toward compressing that timeline while building a trusted, long-term relationship.
This is a senior, hands-on role, working closely with Sales, Product, Engineering and Pre-Sales across Europe.
How you’ll make an impact at Witboost
As a Customer Success Manager, you will:
- Guide installation and configuration of Witboost in the customer's environment,



working alongside their platform team to tailor deployment architecture and resolve technical blockers
- Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities
- Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer's organization
- Own the Time to First User metric , proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)
- Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues
- Communicate new releases proactively , highlighting relevant features and running mini-demos to drive upgrade adoption
- Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap
- Spot expa

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