We are looking for an IT Specialist who will work within Agorai Innovation Hub SpA to become the go-to internal IT person.
Key Responsibilities
- Manage the environment, coordinate with the supplier, and ensure continuity and control
- Safeguard critical environment levers: super‑admin credentials for Google Workspace and identity; backup keys and recovery authority; the boundary between workplace IT and cloud/DevOps; configuration documentation
- Manage the supplier (MSP) and SLAs
- Identity and Google Workspace. You manage the Workspace tenant and identity management: user onboarding/offboarding, MFA, SSO, groups and permissions, support for Gmail/Drive/Meet (in coordination with Google's partner support)
- Manage the inventory, access, and costs of SaaS tools, aiming to control spending and permissions
- Helpdesk and user support
- Backup and disaster recovery supervision
- Managing the operational IT budget and procurement of devices, coordinating with administration, and helping with the selection and renewal of suppliers





The role is based in Trieste and includes a hybrid work model, offering flexibility through remote working days.
Requirements
- 2+ years of experience as a system administrator, IT specialist, or equivalent role (also in structured environments or at an MSP)
- Google Workspace / networking / security certifications
- Solid generalist foundation: endpoint management (Windows/macOS/ChromeOS), identity and directory, basic networking (LAN/WiFi, VPN, firewall), backup
- Hands‑on experience administering Google Workspace (or equivalent Microsoft 365 environment, with willingness to work on Google)
- Ability to manage a vendor and service relationships: define and verify SLAs, not just execute them
- Organized and methodical in documentation and asset management
- Fluent Italian and good English (written and spoken)

Soft Skills
- Good communication and stakeholder‑management capabilities
- Proactive mindset and problem‑solving skills, with the abi

📌 IT Specialist | Systems Administrator (Italia)
🏢 GENERALI ITALIA
📍 Italia