The Analytical Customer Success Consultant is an individual contributor within NIQ’s Regional Retail Customer Success HQ team. In this role, you will partner closely with the headquarter of a strategic global retailer, acting as a trusted advisor who translates complex business challenges into clear, data-driven recommendations.
You will combine strong analytical expertise with stakeholder management to support strategic decision-making and drive measurable commercial impact across markets. This is an ideal opportunity for someone who enjoys turning data into action, influencing senior stakeholders, and building long-term partnerships in an international environment.
The role is based in Milan and operates within a highly collaborative European setup, working closely with teams across Italy, France, Germany, and other markets.
You will work in a hybrid model, combining remote work with at least one day per week in the Milan office. Strong English skills are essential.
Key responsibilities
· Act as the primary Customer Success partner for a strategic retailer HQ, building and maintaining trusted relationships with senior stakeholders
· Translate business priorities into structured analytical briefs and lead the development of clear, actionable recommendations
· Leverage deep customer analytics expertise and collaborate with Analytics, Product, RMS, CPS, and local Customer Success teams
· Ensure cross-country alignment and consistency in delivery across European markets
· Identify and develop commercial opportunities to strengthen and expand the partnership
· Apply NIQ data, tools, and analytical frameworks to address key business topics such as pricing, promotion, and revenue optimization
· Present insights in both formal and informal settings (virtual and in-person), adapting communication to different audiences
· Contribute to internal initiatives, fostering collaboration and supporting broader NIQ objectives
Qualificat
📌 Retail Vertical Analytic Consultant (Italia)
🏢 Nielseniq
📍 Italia
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