POSIZIONE: HUMAN RESOURCES - Training Manager
DESCRIZIONE DELLA POSIZIONE
We are looking for a Field Retail Trainer Europe for an important Luxury Brand. As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling.
RESPONSABILITÀ DEL RUOLO
- Lead by example by embodying brand’s values, service excellence, and company policies.
- Execute Retail Training Plan for assigned stores
- Partner with Retail Managers and Store Managers to deliver corporate training strategy within assigned store(s)
- Support Store Managers in developing and delivering structured training roadmap that contributes to business growth by enhancing selling skills, product knowledge, and in-store coaching techniques.
- Partner with Retail Managers to scout and implement opportunities for staff elevation through Training
- Foster a culture of continuous learning and development, with a strong emphasis on Clienteling techniques.




- Observe client interactions and provide real-time coaching through active listening and questioning, enabling team members to improve their approach to client engagement.
- Leverage client feedback insights to coach individuals and implement solutions that enhance the overall client experience.
- Drive key training initiatives, ensuring a hands-on, shop-floor-focused approach that fosters a positive and engaging learning environment.
- Support Store Managers in conducting skills gap analyses and creating individualized coaching plans for their teams.
- Provide ongoing feedback to Retail Managers and Store Managers regarding team performance and progress.
- Coordinate and monitor training activities
- Ensure Store Management is fully informed about training progress, required actions, and areas for improvement, making recommendations as needed.
- Monitor and assess the effectiveness of in-store training programs through follow-ups, obs

📌 HUMAN RESOURCES (Italia)
🏢 Retail Search
📍 Italia