Location: Zhermack in Badia Polesine
IT Support Specialist
The selected candidate will be responsible for providing technical support and managing corporate hardware and software, contributing to the continuity of IT services and the improvement of user experience.
Responsibilities
- Provide advanced technical support to end users on hardware, software, and corporate applications
- Analyze and resolve incidents and complex issues, collaborating with other levels of IT support when necessary
- Install, configure, and test devices, workstations, and software in accordance with company standards
- Manage and maintain user accounts and access (Active Directory, VPN, connectivity)
- Support the configuration and maintenance of workstations, mobile devices, and peripherals
- Ensure the proper functioning of systems through maintenance and troubleshooting activities
- Communicate clearly with non-technical users, supporting them through to issue resolution
- Train users on new tools and technologies
- Monitor incidents and ensure consistent follow-up until closure




- Participate in the implementation of IT security policies
- Prepare and maintain up-to-date technical and operational documentation
- Evaluate new hardware/software tools and support implementation decisions
- Manage the equipment lifecycle (installation, replacement, decommissioning)
- Monitor and maintain the IT inventory, interfacing with vendors
- Prepare reports and provide updates to management
- Ensure compliance with company and regulatory standards (e.g., SOX, FDA Part 11)
- Support and, when necessary, guide or train other IT team members

Requirements
- 1–2 years of experience in IT support or similar roles
- Knowledge of Active Directory (user creation, group management, attribute changes)
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.)
- Familiarity with connectivity and access tools (VPN, basic networking)
- Good knowledge of IT Service Management and Change Management

📌 IT Support Specialist (Italia)
🏢 Wellspect HealthCare
📍 Italia