**The Company**
Founded in 1981, Japan Experience is the first European tour operator specialising exclusively in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to go there, with three priorities at the heart of our strategy: freedom of choice, simplicity and a human touch. **Job Description** Primary responsibilities**
- Effective management of sales enquiries
- Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities. (Processing cancellations and amendments)
- Arrange and deliver top quality and complex itineraries
- Cross selling and upselling of all JE services and products
- Ensure client expectations are meet, providing expert advice
- Excellent knowledge of Japan as destination
- Deliver high levels of customer and after sales service **Other responsibilities**
- Customer after sales related financial activities (Processing payments, refunds and credit notes)
- Dealing with last minute changes
- Dealing with issues and complaints
- Creating travel itineraries and documents
- Representing the company during B2C and B2B events **What we are looking for & Job Benefits**
- Degree,



national qualification or successful completion of an apprenticeship in business or travel agencies
- Experience travelling and living in Japan
- Eligible to work in Europe **Language Skills**
- Italian: Native or proficient
- English : Advanced (Business conversational level)
- Excellent written communication skills in both English and Italian **Technical IT Skills**
- Google drive and documents **Destination Knowledge**
- Good knowledge of Japan (Prefectures, infrastructure, attractions)
- Awareness of Japanese culture and society **Soft skills**
- Reliable & punctual
- Attention to detail
- Excellent presentation and organisational skills
- Ability to prioritise workloads
- Target-driven and strategic attitude with the ability to work towards KPIs
- Strong problem solving and multitasking skills
- Flexibility to work evening and weekend shifts (if necessary) **Benefits**
- Salary: 30k per annum
- Yearly premio depending on performance and target achievement
- International team environment : we have offices in London, Berlin, Paris, Madrid & Tokyo
- Transportation & meal ticket allowance (£5.00 each - remoted days not included)

📌 Travel Consultant M/w (F/H) (Milano)
🏢 Japan Experience
📍 Milano