Posizione We are looking for a passionate and driven individual to join our Retail Excellence Team as **Retail Excellence Specialist**(temporary position), within our dynamic Worldwide Sales Department based in Rome. As an integral member of the Retail Excellence team, reporting to the **Retail Excellence Senior Manager**, your mission will include:
Responsabilità del lavoro **Retail Performance Coordination**: - Oversee global Retail Performances and Client Experience indicators by managing Retail KPIs;
- Conduct quarterly performance reviews in collaboration with the CRM Department and share results with markets;
- Track the impact of training initiatives and monitor sales training and ambassadorship incentives; **Elevation of Client Experience**: - Support the Department in managing projects that enhance and enrich the in-store Client Experience;
- Participate in cross-departmental task forces to bring a retail perspective and elevate Bulgari's service;
- Ensure seamless coordination with external agencies, consultants, and stakeholders;
- Coordinate markets and Local Sales Training Teams to collect relevant materials and information.



**Foster Retail Spirit and Community**: - Support the management of the "Voice of the Team" project, including supplier management, questionnaire creation, surveys collection and sharing insights with stakeholders;
- Collect and share best practices with markets to align department activities with local priorities;
- Coordinate onboarding experiences for new Retail Team Members worldwide;
- Support the Department in coordinating all projects, tracking milestones, budget and calendars; Profilo **Qualifications/Professional Capabilities**
- At least 2-3 years in similar positions, with project management and reporting experience
- Good knowledge of MS Office, with Excel and PowerPoint skills
- Able to use Canva
- Proficiency in English **Personal Competencies**
- Agility
- Organisational skills
- Ability to multi-task
- A proactive approach
- Curiosity and open-mindedness
- JOB NUMBER** **BULG09065**: - COUNTRY / REGION** **Italy**: - CITY** **MILAN**: - CONTRACT TYPE** **Temporary**:

📌 Retail Excellence Specialist (Milano)
🏢 Bulgari
📍 Milano