Key Responsibilities:
1.Business Needs Analysis: - Collaborate with internal and external customers to understand their needs and challenges.
- Identify opportunities for improvement in customer support and training workflows.
- Translate business requirements into clear and actionable technical specifications. 2. Technical Requirement Definition: - Act as a liaison between business stakeholders and technical teams.
- Convert functional requirements into precise technical requirements.
- Document and validate system requirements, ensuring alignment with business goals. 3. Process Analysis & Improvement: - Analyze and evaluate customer-facing and internal processes to identify digital inefficiencies and weaknesses.
- Propose innovative solutions to optimize workflows, enhance user experiences, and support strategic goals.
- Lead workshops or brainstorming sessions to gather insights and encourage creativity. 4. Collaboration with BI Office: - Work closely with the Business Intelligence (BI) office to reuse and integrate existing data effectively.
- Ensure data-driven decision-making and reporting capabilities align with business needs.




- Contribute to the design and development of dashboards and other reporting tools. 5. Post-Delivery Support: - Provide ongoing support to stakeholders post-implementation, ensuring smooth adoption and utilization of delivered solutions.
- Assist in developing training materials and conducting user training sessions.
- Address and troubleshoot any issues or feedback received after deployment. 6. Innovation & Continuous Improvement: - Stay updated with the latest digital technologies and best practices in mobile and customer support solutions.
- Proactively suggest new features or enhancements to maintain the relevance of digital tools.
- Champion digital transformation initiatives to continuously improve customer support and training capabilities. 7. Project Coordination: - Support project management activities, including planning, execution, monitoring, and reporting.
- Coordinate with cross-functional teams to ensure seamless project delivery and alignment with business objectives. **Seniority**:
**Primary Location**:
IT - Sesto Calende **Additional Locations**:
**Contract Type**:
Permanent **Hybrid Working**:

📌 Digital Services Specialist (Sesto Calende)
🏢 LEONARDO
📍 Sesto Calende