______________________________ **Location**:Milan **Type**:Full-time **Vertical**:Digital
- ___________________________________ **Summary** **Responsibilities**
- Quality Audits & Compliance: - Identify **service gaps, communication errors, and training needs**to improve overall customer experience.
- Ensure agents follow **data security, privacy policies, and regulatory guidelines**in all customer interactions.
- Performance Evaluation: - Provide **constructive feedback**to agents and team leads to enhance service quality.
- Identify **trends and recurring issues**in customer interactions and recommend improvement strategies.
- Process Optimization & Training Support: - Collaborate with **team lead**to suggest quality and coaching materials.
- Work on **process enhancements**to improve efficiency, reduce errors, and enhance customer satisfaction. **Eligibility Requirements**
- Education & Experience:



- Bachelor's degree in any field.
- Communication & Attention to Detail: - Excellent **verbal and written communication**skills.
- Strong **problem-solving and analytical thinking abilities**.
- Ability to multitask, work in **fast-paced environments**, and adapt to evolving business needs.
- At least **CEFR**C2**level of Romanian language proficiency **About eClerx** eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

📌 Bpo Analyst - (Romanian Language Speaking) (Milano)
🏢 Eclerx
📍 Milano