Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits. Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community. In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do. Because at Norgine, we transform lives with innovative healthcare solutions. We have an exciting opportunity for a Regional Digital and Omnichannel Manager to join Norgine. The core responsibility of the of Regional Digital and Omnichannel Manager
- As part of the Rx Digital and Omnichannel team (Commercial Operations), the Regional Digital and Omnichannel (D&O;) Manager will play a pivotal role in accelerating the Rx business transformation towards customer-focused, omnichannel enabled execution. The Regional D&O; Manager will lead omnichannel design and implementation across the region, with a focus on business impact, enhancing local capabilities, advising cross-functional brand teams, and supporting with the design, execution and optimisation of omnichannel customer engagement plans. Reporting to the Global Digital and Omnichannel Director, with a dotted line to the heads of commercial for the region (specialty care and paediatric oncology), the Regional D&O; Manager will collaborate with local and global functions and vendors to ensure global capabilities and services are embedded locally to best serve our customers and our brands.



If you want a multi-dimensional 3D career in a leading healthcare organisation, join us. **Requirements**:
**MAIN RESPONSIBILITIES**: - Contribute to the ongoing development of the global digital / omnichannel strategy and roadmap, ensuring local needs are continually captured and incorporated into the Global plan
- Provide strategic and tactical advice to brand teams, providing recommendations for omnichannel activities aligned to brand customer segmentation and customer engagement journeys. Ensure digital activities are optimally incorporated into brand engagement plans, including both HCP and patient-focused activities, and support with associated planning, costing and measurement development
- Support local brand teams with campaign execution, providing guidance throughout, including content development, collaborating with local regulatory teams, and supporting with external vendor engagement
- Map and maintain customer engagement journeys to continually identify opportunities for enhancing customer engagement. Engage Medical Affairs and Sales teams to ensure all customer touchpoints are integrated into proposed omnichannel journeys.
- Utilize analytics tools to track performance against agreed campaign KPIs, interpret data, and generate actionable insights for brand and field teams to support continuous improvement in customer engagement efforts
- Ensure consistency in omnichannel campaign planning,



execution and measurement across brands, and in collaboration with other Regional D&O; Managers, across regions. Ensure best practices are captured and shared and be a strong voice for continued omnichannel evolution across the region
- Support the upskilling of colleagues across the region; providing guidance on digital/omnichannel best practices, offering insights on customer needs and preferences, and offering solutions to brand/country BU customer engagement challenges.
- Ensure that all digital engagement activities adhere to local pharmaceutical regulations and ethical marketing practices, whilst working with medical and compliance teams to explore new and innovative ways of working to challenge the norm in a compliant way. SKILLS
- Excellent communication, change management and presentation skills with the capability to listen and influence stakeholders at all levels.
- A customer-focused mindset in building strategy and tactics; understands unique customer preferences for omnichannel execution
- Ability to adapt to changing situations and to react quickly to needs of the organisation, brand teams or other key stakeholders
- Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo
- Strong commercial acumen with a result orientated mindset
- Ability to operate and influence at a local and global level in a matrix organisation
- Ability to operate independently in a matrix environment
- Very good written and spoken English
- Very good knowledge of MS Office EXPERIENCE
- Bachelor’s degree in Marketing, Communications, or a related field; Master’s degree preferred
- Strong / proven experience of working in a pharmaceutical/med-tech or similar industr

📌 Regional Digital and Omnichannel Manager Italy (Milano)
🏢 Norgine
📍 Milano