At Scalapay, we're shaping a **culture** with high standards, independent and critical thought, **innovation, ownership, and continuous learning**. We operate in a **fast-moving, tech-driven environment**, and we're looking for people who **thrive in change, think boldly, and take initiative.** If you're ready to** put your potential to the test** in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow **with one of Europe's most ambitious fintech teams**.
- #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer._ **The mission**:
We are looking for an experienced **Customer Service Specialist**to help us keep growing. This is a **permanent and full-time** position based in **Milan**, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy. **You will**: - Be a point of reference for the first level agents in case of need
- Document personal information to create, update, or adjust customer accounts following strict guidelines
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools




- Interact with the different departments on behalf of the customers
- Take the extra mile to engage customers **You'll be great for this role if**: - Familiarity with CRM systems and practices
- Minimum of** two years Customer service experience** or the equivalent experience.
- Availability to work in shifts
- **Native or near-native proficiency in Italian (C1-C2)**: - Work proficiency (B2+ level) in French and/or Spanish and/or Portuguese is a definite plus
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma **Recruitment Process**:
1) A quick chat with one of our Talent Acquisition team member
2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3) A business case
4) A final chat with Simone, our CEO Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. **_ Pro tip:_** send your CV in English
- We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation._

📌 Customer Service Specialist - Permanent Position (Milano)
🏢 Scalapay
📍 Milano