About BizAway
Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.
We know that success comes from People and deserves to be recognized.Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.
We are looking for
We are looking for a driven and enthusiastic Business Travel Consultant Team Leader (m/w/d), who desires to contribute to the growth and success of our Service Team.
Your role in BizAway
As a Team Leader, you will play a key role in guiding and supporting a group of Travel Agents, ensuring excellence in service delivery and operational performance. You will be responsible for maintaining high-quality standards, fostering a positive team culture, and collaborating cross-functionally with other departments (Quality, WFM, Back Office, and GTM&VIP; teams) to achieve business goals.
Lead, motivate, and support a team of Travel Agents in their daily activities
Monitor KPIs related to service quality, productivity, and client satisfaction
Conduct regular 1:1s, performance reviews, and feedback sessions.
Coordinate training needs and collaborate with the Quality & Training area




Ensure team compliance with internal processes and SLA commitments
Work closely with Workforce Management to plan shifts and capacity
Support escalations and complex cases, ensuring client-first resolution
Identify opportunities for process improvement and automation
Contribute to projects aimed at enhancing service efficiency and scalability.
Your basic qualifications
5+ years of experience in a travel management or customer service environment
Proven experience leading teams (in travel industry)
Strong knowledge of GDS systems (Amadeus, Galileo, Sabre)
Excellent communication, organizational, and problem-solving skills
Fluent in Italian and English (other European languages are a plus)
A proactive mindset, with the ability to inspire and lead by example
Passion for people development and continuous improvement.
We are also interested in
Ability to learn and adapt to new software technologies
Familiarity with Zendesk or other ticketing/CRM systems.
Experience in managing multilingual or multi-market operations
Strong verbal and written communication skills
**Offer**:
✈️ A seat on a scale-up with skyrocketing growth
Attractive Compensation, Including Equity In The Company
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Hybrid setting and flexible working policy and great offices in Europe

📌 Business Travel Consultant Team Leader (Spilimbergo)
🏢 BizAway
📍 Spilimbergo