This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.

You will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.

How will you do it

Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations





Regularly audits to ascertain success of program deployment as well as identify opportunities for program expansion

Interact with customer reporting interfaces

Improve customer service delivery

Interface with customer service desks

Attend customer performance meetings

Support Channel Account managers and sales management

Identify and Investigate solutions to achieve solutions to retail business challenges

Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.

Appropriate experience in a Channel / Indirect business environment

Demonstrate a successful track record of achievement in customer service excellence

Either retail experience OR product knowledge (EAS, Loss Prevention)

PC literacy (Microsoft Office products with proven skills in data handling programs,

📌 Channel Partner Engagement Manager (Cinisello Balsamo)
🏢 Johnson Controls
📍 Cinisello Balsamo